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Carrier Saia Applies QR Codes for Speedy Maintenance and Inspection


Saia Motor Freight is using quick response codes on 17,000 assets to improve its trucks inspection and maintenance processes and to better its efficiency. The QR codes are going to be integrated with the Johns Creek, GA-based carrier’s maintenance platform MVASIST.

For those who are not familiar with MVASIST, it is the an SRM or service relations management platform that Decisiv had developed for Volvo Trucks North America. Saia has been internally using MVASIST and has been using the platform to manage breakdowns across its three trailer yards and 36 shops.

Now, Saia’s technicians are applying the two-dimensional matrix barcodes to all its tractors, regardless of OEM, all converter dollies and forklifts, and all makes of trailers. It is Decisiv that supplies the QR codes, with each unit having its own unique code.

Scanning the QR code at any service location using a smart phone or tablet equipped with a QR code reader app launches a Decisiv mobile app and instantly loads asset information and certain inspection details. The app also allows service technicians to use odometer readings to trigger then send pending preventive maintenance processes, as well as to send any ops based on the inspection results to shop staff and to the parts counter so that they can be ready when the relevant truck arrives.

According to Saia’s Dallas maintenance manager Charles Rozelle, their technicians are using iPad tablets to scan the QR codes on the vehicles and access, as well as conduct, pre-loaded inspections. He explained that the QR codes get rid of possible data entry errors. Plus, he said, by automatically transferring the results of the inspection to the shop via WiFi network, they can immediately see if repairs or other services are necessary.

Rozelle further stated that the updated platform gives them easy access to particular inspection histories for internal and DOT use. Before this, Saia’s inspection forms were kept in a trailer located in Atlanta, and they had to physically look for any needed report and retrieve it.

It is expected that the application of these QR codes on the entire Saia fleet will be completed by the end of 2013. Saia provides less-than-truckload, non-asset truckload, and logistic services throughout three service groups, and operates some 147 terminals in 34 states.

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